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Video Monitoring Saves Lives: Interview with Meghan Dierks, M.D.

16357603_3 In structuring the HVA (Hospital Video Auditing) program at a surgery center in the southeastern United States, Dr. Meghan Dierks, Assistant Professor, Harvard Medical School, has witnessed compliance scores soar from 35% to 90%+...and even more striking, she's seen compliance rates remain there.

Q: In what ways, and to meet which specific goals, is the healthcare facility using HVA?

A:
"We applied the technology to tackle a refractory problem in the healthcare compliance arena--the very basic safety protocol revolving around hand-hygiene and getting physicians to modify their safety behavior. The technology was two-fold: first, it would provide us the ability to collect highly reliable data and we hadn't been able to in the past. And, second, by nature of collecting high-quality data and instilling a feedback loop to relay that data to physicians practicing in that environment we could achieve a behavioral change.

We had two goals, both of which were achieved through the use of HVA. First, we needed to be able to collect highly reliable data over a sustained period of time on hand hygiene behaviors--something that has been difficult to achieve using other strategies. Second, in order to achieve a behavioral change, we needed to be able to use this data to provide continuous performance feedback to the healthcare workers practicing in that environment."

Q: What significant points of success and improvements have you witnessed from the surgery center using the technology?

A:
"Prior published studies have demonstrated that other efforts and interventions--such as employing human observers or posting educational signage--achieve short term, but not sustainable improvements in compliance. HVA is a highly reliable data-collection technique that enabled us to continuously measure performance over a long period of time in the surgery center, and document positive movement toward an established goal.

We are now reaching our sixth month of continuous measurement and feedback. Using HVA, we identified a relatively low baseline compliance rate of 38%. We provided weekly feedback, and over the next several weeks, saw dramatic improvements in compliance. This relatively high compliance rate has now been sustained in the 88%-98% range for six months. While the fact that we achieved 98% compliance within four weeks is remarkable, equally striking is the sustainability of the behavior change."

Q: How do you see HVA advancing healthcare and patient safety over the next 5 years?

A:
"HVA had a dramatic impact on performance around a very fundamental public health and patient safety issue of hand hygiene. If the use of HVA can be extended to a wide range of healthcare facilities, we potentially will see a significant reduction in hospital-acquired infections. Since hospital acquired infections account for some of the preventable healthcare-related deaths, then HVA has the potential to save lives.

We have already identified a number of other high-risk healthcare processes that can be monitored using HVA. I think with further implementations we're going to realize that no institution can be without this technology. Because it is so effective, it almost seems irresponsible not to employ these techniques to solve this persistent safety issue."

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